Transforming the way Marinas are Managed

Our Features

• Handling & Managing Requests

  Handling requests within eSyndico is simple and intuitive.

  Crew, boat guests, boat owners, customers etc can request Marina operations to repair faulty equipment, re-fuel, dispose waste, access boat cleaning services etc.

  By digitalising the process requests are handled faster with less errors.

  Core values :

  Reducing costs of handling requests

  Because the solution manages the request and only involves Marina staff where conditions require approval

  

• Approving Requests

  Typically requests get held up in approval processes that require staff to review and sign approvals manually.

  With eSyndico approvals can be automatically given where rules and conditions are met (e.g., a boat requests a repair to the boat – if they have a maintenance contract in place and it covers the specific fault eSyndico automatically assigns an engineer to fix the issue).

  Where repairs require physical approval, eSyndico notifies the approver and escalates the approval to an alternative approver to minimise delays.

  Core Values:

  Speeds up response times

  Because customers get instant approvals and jobs are scheduled and completed faster

  

• Managing Suppliers & Vendors

  Repairs and maintenance are typically handled by a variety of suppliers, contractors and service companies and agencies.

  Each provider works within a set of rules that govern what they are permitted to charge, the SLAs they need to perform within, and the scope of work their contract covers.

  Traditionally this is managed manually and often creates issues, costs staff time in managing suppliers and leads to SLA failure and delays that impact customer satisfaction.

  eSyndico manages suppliers digitally, pushing requests directly to the service provider, scheduling jobs and measuring performance against the SLAs.

  Core Values:

  Reduces staff time spent managing supplier contracts

  

• Community Communications & Forums

  Enabling all stakeholders to share information, collaborate and discuss ideas, issues and interests is typically time consuming, difficult to measure and costly to organise.

  Enabling and encouraging stakeholders to communicate is difficult and time consuming.

  With eSyndico’s communications hub, forums, threads and 121 communications are fully digitalised to enable Marina staff to provide information, share useful information and trigger discussion groups.

  This also enables customers, boat owners and suppliers to connect directly across the community to improve collaboration, strengthen relations and agree/track tasks in a more efficient way.

  

  

• Boat Owner Profile & Information

  All users of eSyndico have access to full account information, enabling them to view real time information from financial statements to the status of their assets and requests along with reporting KPIs to track performance.

  Core Values:

  Saves time for Staff

  Because Marina staff no longer need to handle queries on the account.

  

• Mobile Payment

  From standard repairs and maintenance, to renting berths, selling services and booking leisure activities, traditional methods are slow, cumbersome and impact revenues.

  With eSyndico’s mobile solutions, any user (boat owner, guest, tenant, crew, Marina staff etc) can book/order any item on the system and pay using their mobile device

  Core values:

  Increases revenues as it makes it easy for people to book any task or activity

  Improves cash flow as payment is made at the point of ordering

  Saves Costs

  Because eSyndico integrates with finance systems to allocate payments and raise invoices automatically.

  

• Raising a Mobile Request

  In addition to using the eSyndico portal, any user can hop onto their mobile device and follow the same process to raise a request.

  • Improves customer satisfaction – because users are able to initiate, track and complete any tasks or activity in real time.
  • Increases engagement – because users are able to trigger a request the moment they need to – enabling instant resolution.
  • Reduces costs -= because manual intervention is eliminated and processes are automated.

  

• Booking Facilities via Mobile Device

  Any guest, owner, customer or staff needing to access any of the many facilities and services across the Marina would normally need to call in, visit the office or email ahead.

  With eSyndico any facility can be booked directly from their mobile device with instant confirmation. All documentation, scheduled jobs and tasks are organised automatically:

  • Eliminating manual intervention – saving cost
  • Increasing satisfaction and reducing frustration/stress as users get instant notification
  • Increasing revenues and resource utilisation as the ease of booking encourages users to engage whilst also ensuring resources are optimised to suit demand

  

  

• Placing & Managing Ads

  As berths, properties and units become available for sale or rental, finding prospective buyers and renters is challenging, whilst preparing ads is time consuming and costly.
  With eSyndico, this is simple, intuitive and enables the owner to advertise their asset to all the users across the eSyndico platform, instantly targeting the most likely buyers and renters that would be interested.

  Core Values :

  Reduces time to market

  Because its quick, simple and easy place an asset on the platform with templates and workflows the manage all requests to view and purchase/rent the asset.

  Reduces time to sell or rent

  Because it targets the specific group most likely to buy or rent the asset

  Increases Marina Revenue

  Because a transaction fee is allocated to the marina when the asset is sold or rented.